Lunonia

Refund and cancellation policy

Last updated October 15, 2026

One-time purchases can be refunded within 7 days. Monthly plans can be cancelled at any time. If something went wrong, email us and we will sort it out.

This policy covers every purchase in our apps: Opusly credit packs and monthly plans, and Timeline Visualizer Pro. Each app's own terms repeat these rules: Opusly terms and Timeline Visualizer terms.

Opusly monthly plans

Starter, Pro and Studio renew every month until you cancel.

  • Cancel at any time in the customer portal, linked from your billing page on opusly.ai.
  • Your plan stays active, with all of its credits, until the end of the current billing period. It does not renew after that. We do not refund the unused part of a period you have already started.
  • An upgrade starts right away and the unused part of your current plan is credited against the new price. A downgrade starts at your next billing date.
  • Cancelling a plan does not touch credits from packs or your welcome credits.

Opusly credit packs

  • A pack can be refunded within 7 days of purchase if none of its credits have been used.
  • Once any credit from the pack has been spent on a picture or video, the pack can no longer be refunded.
  • Pack credits last 12 months from purchase.

Credits for failed or blocked generations

If our content checks block a generation, or the AI provider rejects it or fails to return a result, the credits for it go back to your balance automatically. You don't need to ask.

Timeline Visualizer Pro

  • 7-day money-back guarantee, no questions asked. Within 7 days of purchase, open the tool and choose Pro extras, then “Pro is active”, then “One-tap refund”. The refund is issued immediately and the license key stops working on every device.
  • The money goes back to your card through our payment partner, usually within 5 to 10 business days.
  • For older keys, or after 7 days, email [email protected] or [email protected] with your order email or order ID.

How to ask for a refund

Email [email protected] (or the app's own support address) with:

  1. the email address you used to pay,
  2. the order ID from your receipt, or the date and amount of the charge,
  3. a short reason.

We reply within 2 business days. Approved refunds go back to the card or payment method you paid with, and usually arrive within 5 to 10 business days, depending on your bank.

Disputes and chargebacks

Please contact us before disputing a charge with your bank; we resolve almost every request directly. If a charge is disputed without contacting us first, we may suspend the account involved and decline further service.

Contact

Lunonia Inc, 30 N Gould St Ste R, Sheridan, WY 82801, United States. [email protected]. More ways to reach us are on the contact page.